Welcome to our website SolarBuyers.ClubWe Guarantee Your Satisfaction.
The best just got better! Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products and services 100%.
Club Leader Registration Fee:
To cancel your Solar Buyers Club Leader Membership and receive a 100% refund of your Club Leader Registration Fee and the initial Service and Maintenance fee, you are responsible to contact our customer support team
within ten (10) business days from your registration date. You may cancel your membership any time after 10 days but your initial registration fee is non-refundable.
Club Leader Recurring Monthly Service & Maintenance Fee:
You may cancel your Club Leader Membership at anytime. To cancel your Solar Buyers Club Leader Membership you are responsible to
contact our customer support team
within ten (10) business days prior to your next recurring monthly service and maintenance fee date; your card will not be charged and your membership will be terminated. If you cancel after your card is charged for any given cycle we will issue a 100% refund up to 10 days from the date your card was charged. By canceling your Club Leader Membership you will forfeit all future club commissions, commission bonuses and rank bonuses. Any remaining club commissions, commission bonuses and rank bonuses that were achieved prior to cancellation will be paid out as per the normal payment cycle outlined in our Procedures and Policies.
All returns must be authorized by Solar Buyers Club in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandise Authorization Number" or "RMA" number. This number is to be displayed on the outside shipping carton.
You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.
Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us
within ten (10) business days from the purchase date. We will issue a
call tag for the product and gladly send a replacement. Please do not
discard any product and/or packaging from the shipment until instructed
by customer service in writing. We will inspect the undesirable product
In the event that a shipment does not arrive at the address specified
for the order or your order is incomplete you must report to Customer
Service that the product was not received. We ask that these reports are
made within ten (10) business days from the purchase date.Customer Service:
Phone: (800) 881-3227
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
You will be advised by the Customer Service of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses: Our Address
Solar Buyers Club
6935 15th Street East
Sarasota, FL 34243
- Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
- Once we receive your return, we will gladly exchange your item(s) or return your money.
- Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.